Help and FAQs

If you have mistakenly purchased the wrong product Skin Doctors will gladly give you a full refund within 7 days of purchase. Please contact our customer service team via the contact us page for details on how to return the product. Unfortunately, we are unable to offer refunds for any opened products.The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Skin Doctors (skindoctors.com.au).

Skin Doctors takes care in packaging all orders securely, however, occasionally product boxes may be damaged whilst in transit, therefore we do not offer refunds on products if its box is damaged.

Please contact Customer Service on email via the contact us page to obtain to obtain details on how to make a claim for refund or exchange.

All claims are individually assessed and all approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.